POLICY

Last updated 11/24/2021

Thank you for your purchase. We hope you are enjoying your sweets, however, if you are not completely satisfied with your purchase for any reason, please contact us by calling us a 1-833-742-4336 or email us at info@shaheensweets.com . Please see below for more information on our return policy.

 

CANCELLATIONS

 

We are sorry you have to cancel your order!

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For Online Orders:

Please send an email to info@shaheensweets.com with your order number. You will receive a full refund if your order has not been shipped. If your order has already shipped, we unfortunately cannot refund your order.

 

For Pick-Up Orders:

Pick-Up Cancellations must be made within 24 hours of the scheduled pick-up time to receive a full refund. Cancellations made the evening before will result in a 50% refund. Cancellations made the day of cannot be refunded.  

 

 

RETURNS

 

Due to the nature of our product, we do not accept returns, nor offer credits nor exchanges.

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If you have made a mistake in your order, you must contact us within 60 minutes of placing the order and we will do our best to rectify your order.

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If your order has arrived later than you expected and we have not been informed of a specific delivery date, we cannot offer a return/refund. 

 

Only under certain conditions will customers receive refunds. They include but are not limited to the below:

• Wrong items are sent and are not what you have ordered

• The items have spoiled in transit

• You have not received your order (verified by our Shipping Carriers)

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Please honor our return and shipping policies. This ensures the protection of both Shaheen Sweets and the customer.